Frequently Asked Questions

Everything you need to know about shopping with Leader Online

What are your standard shipping times?

We offer expedited shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.

What is your return and exchange policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the item in its original packaging for a full refund or exchange.

Which payment methods do you accept?

Leader Online accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my order status?

Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to monitor your shipment's progress in real-time.

Are the products on Leader Online authentic?

Yes, we source all our products directly from authorized distributors and manufacturers to ensure that every item sold on our platform is 100% authentic and of the highest quality.

Do you offer customer support for technical issues?

Our dedicated support team is available 24/7 via live chat and email to assist you with any technical difficulties, order inquiries, or product-related questions.